Daily Mail journalist infiltrated Bet365 under the guise of a new employee. Most of what he learned is already known to everyone, but there are some interesting details. And the very idea of conducting a secret investigation, so to speak, from the inside is very interesting.
A Daily Mail employee pretended to be a recruit who was supposed to undergo a three-week training at a center in Gibraltar along with 13 other candidates. They were introduced to a huge number of player incentive schemes. According to the publisher, this is a high-security base (highly guarded base).
What did the undercover agent find out?
The Daily Mail makes it a sensation that employees are taught to give refunds and other gifts to keep players playing. In principle, this is a fact for which you do not need to go to Gibraltar and spend three weeks. Here is one example that was given by those who trained recruits:
"If they lose, say, £15,000 within a week, we give them a weekly refund, usually on Tuesday, and we give them maybe 10 percent back."
Among what the Daily Mail journalist found out was one interesting fact. It turns out that the junior staff can give £50 bonuses at their discretion to any player who calls Bet365 support. After the publication of the article, the operator will surely change this rule.
Another interesting phrase that sounded during the training. When a journalist asked if players who win get the same promotions as VIP players.
Here is the answer: “You can bet one 20p and win a half million pounds jackpot. It doesn't make them VIP. It just means they are very f***ing lucky.”. Well, the last phrase, I think, does not need translation. It was also explained that whoever does not bring money does not receive gifts. Well, it's natural.
It has also been reported that players receive a gambling addiction warning when they play for too long. However, the minimum may be 8 hours per day for the alert to work. The bookmaker apparently does this for the sake of appearances, so that in the event of an investigation, to show the UK Gambling Commission that they are protecting players from over-gambling.
The article notes that bonuses and refunds of lost funds do not contradict the law. However, some argue that this turns players into gambling addicts.
Secrecy at the highest level
The journalist noted the level of secrecy that was present in the building of the center. Everything that happened was not supposed to be known from the outside. It is forbidden even to disclose what position you hold. In general, a complete ban on everything related to work and what happens in their office.
Moreover, access to each room is blocked and access is possible only with ID cards, which makes it possible to monitor the location of employees. All monitors must be blocked if an employee moves more than a meter from his desk. All documents must be destroyed after use.
